Cannot save child's information on my profile

When I try to add my child to my profile and press "Save" I keep seeing the progress bar or the dots that indicate it's trying to save. It never moves past this and doesn't save the information. I've tried on a mobile device (android) and a desktop computer.

1 reply

Hey Sarah,

I am so sorry you're having trouble adding your kids.  I will reach out to you directly to troubleshoot, but some things we recommend checking is what browser you are using.  Safari seems to be having the most trouble.

We are working on consistency between browsers everyday, so we will be in touch!

Thank you,