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Upload Photos

I am unable to upload photos for 2 of my 4 children. Is there a specific way to do it? 

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Hi Audrey, 

I am having a similar issue and cannot upload a picture for one of my three children. I've even tried using the same photo I used for one of the other children, to no avail. It shows that the photo was selected but when I hit the save changes button, the photo sites not appear. 

Hi Breanna,

I am looking into this issue. Sorry for the inconvenience! 

There are a couple things that might be causing it:

  1. The max file size is 8mb. Is the file is bigger than that?
  2. If you have an iPhone, photos set as Live Photo won't upload. There is an option to turn that off in edit mode.

Let us know if either of those is the issue. I am happy to dig further if those aren't the answer. Thank you for your patience!

Cheers,
Audrey Wallace
Co-Founder of Komae